IP Infringement/Counterfeit Report Process for Cetsy.co

This process is designed to be clear and efficient, Ensuring that IP concerns are addressed promptly and fairly

1. Report Submission

   Accessing the Report Form:

   Third parties can access the IP Infringement Report Form via a dedicated page on Cetsy.co or through the following FORM:

   Required Information:

   The form should be filled out with detailed information to ensure an accurate review. Users can submit the form online, or alternatively, they can email us on hello@cetsy.co.

2. Initial Review

   Acknowledgment of Receipt:

   Once submitted, the platform will send an acknowledgment email to the reporter, including a unique reference number for tracking the report.

   Preliminary Assessment:

   The platform’s IP team conducts an initial review to ensure that the report contains all necessary information and meets basic criteria for processing.

3. Verification

   Investigation:

   The IP team investigates the claim, which includes checking the evidence provided, reviewing the product listings in question, and possibly contacting the seller for their input.

   Documentation Review:

   The team verifies the authenticity of the IP rights claimed and assesses whether the evidence supports the claim of infringement or counterfeiting.

4. Action

   Infringement Determination:

   After thorough investigation, the platform decides whether the claim is valid. The decision is based on evidence and compliance with IP laws.

   Enforcement Actions:

   • if the claim is substantiated, Cetsy.co may take actions such as:
   • Removing or disabling the infringing product listings.
   • Suspending or banning the seller’s account if necessary.
   • Implementing other corrective measures as needed.

   Notification:

   Both the rights holder and the seller are notified of the outcome and the actions taken. Notifications are sent via email, including details of the decisions and any next steps.

5. Appeal Process

   Seller’s Response:

   Sellers have the opportunity to respond to the report and provide evidence or arguments contesting the claim.

   Review of Appeal:

   The IP team reviews the seller’s response and any new evidence provided, and makes a final determination.

6. Reporting and Documentation

   Record Keeping:

   Cetsy.co maintains detailed records of the report, investigation, and resolution process for reference and compliance purposes.

   Reporting:

   The platform generates periodic reports summarizing IP infringement trends and enforcement actions taken.