Cetsy.co Buyer Tips

Thank you for your interest in becoming a Buyer on Cetsy.co. We would like you to be as successful as you can be with your purchases, and as such, wish to share some top tips with you regarding your shopping experience on Cetsy.

1. Always be polite and respectful towards our sellers and others on the Cetsy.co platform. When a buyer misuses or abuses a seller(s), the seller(s) may become frustrated and say things they do not mean. They may even stop what they are doing and shift to something else, when in fact…they are good at the service or in making the item, they are producing. Rather than be discouraging to others, be encouraging. In general, support sellers. Remember, without sellers, you will have no marketplace on which to shop.
2. All communications should be done through the Cetsy chat System. Should you as a buyer ever have an issue with a seller or wish to have Cetsy review some communication between you and a seller, we can legally review any communications within our Chat. Messages outside Cetsy.co cannot be legally considered unless that message is via email, WhatsApp, etc. and can be verified as belonging to the individual’s communication which is in question.
3. When browsing for items of interest, items that really speak to you…” favorite” those items. Do not be surprised if the seller of that item “reaches out” to you via Cetsy chat and greets you back or offers you perhaps even a better deal on the item that you are looking at. The seller may even offer you some other similar items they have listed, that you did not see. Be open to communications with sellers.
4. Do your business on the Cetsy.co platform. Business done and payments received outside of the Cetsy.co platform, cannot be regulated nor can they be moderated by Cetsy.co. If you as a buyer choose to do business outside of our platform, please do not involve us should an issue arise.
5. When shopping for products, please browse thoroughly and review your order prior to checking-out. Please do not go through the checkout, then contact the seller or Cetsy a few moments later to let us know you wish to cancel the order. In general, unless you did not authorize the transaction and need to report an unauthorized transaction to us, consider the transaction complete at checkout unless another arrangement is made with the seller. Such an arrangement may be the substitute of an item / service of the same or similar value as the item / service purchased.
6. Should you notice a transaction from Cetsy.co on your billing statement, and you do not immediately recognize the transaction, please contact us prior to contacting your financial institution. You may find it was a legitimate purchase that you forgot about or someone else in your household made. In the latter case, such an issue is between you and your house-mate. However, if there is truly a bogus charge, we will certainly provide you all of the supporting details required for any case you may need to open with your financial institution, should the charge actually be a “dispute”.
7. When receiving your item from a seller, be sure to honestly rate the service from the seller and the item you purchased ONLY. You are neither rating Cetsy.co, nor are you providing a review/rating for the shipping agent who carried the item to you. Sellers love to be encouraged when they do well, and really do not like when a buyer receives a broken item from their shipping agent any more than the buyer enjoys receiving a damaged item. And 99.9% of sellers, are honest and truly want to earn an honest living selling online. That being said, remember that you as a buyer are reviewing the customer service from the seller as well as the item ONLY. Is the item “as described”? Was their customer service good? Were they helpful? Focus on the positive things in your experience.
   -Sometimes, an item can break or become damaged in-transit to you. If an item arrives broken, report it to the seller immediately. Do not give a bad review for an item received by you that arrives damaged. Report the occurrence to the seller thru the Cetsy Chat ONLY. The seller should reply to the buyer within 24 hours of receipt of the message. If the seller does not reply to you as a buyer within 24 hours of having sent the message to the seller, you should report such instance to Cetsy.co for our further escalation in the matter. Once the seller hears from Cetsy.co, 99% of the time, the seller will just take care of you as a buyer. Do not worry. Please, let us assist you. Should you encounter issues pertaining to shipping that is beyond the control of our sellers and wish to lodge a bad review regarding shipping, lodge the review with the appropriate shipper’s website, i.e DHL, Aramex, UPS, FedEx, USPS, or others.
8. Should you as a buyer leave a less-than-perfect review (any rating less than 5 out of 5 stars) for an item received, the seller may contact you and ask why you chose to provide a less than perfect score. Cetsy.co encourages their sellers to follow-up with their customers to ensure a positive overall experience. As such, should you as a buyer receive some communication from a past seller regarding the review you left for them, please do reply kindly and answer the seller honestly so that they may improve their service or products being sold. Should you as a buyer not reply to the seller’s inquiry to you within 48 hours, and the review is less than perfect, the seller may contact Cetsy.co and request that the review be removed entirely.
   . As well, should you as a buyer wish to improve the score that you left for a seller, but require some assistance in changing that review, just contact us anytime via live chat or email. You may also state your new position/review rating regarding the item you received in messages to the seller. If you as a buyer agree to do something in turn for a replacement item or some partial refund, please keep your word and do as you agree with the seller within the Cetsy.co Chat. If a replacement item or partial refund is issued to you as a buyer in lieu of a better rating for the seller…please do as you agree. If a review which has been given by you, the buyer, remains “bad” or “less than what was agreed upon” with the seller for more than 48 hours past the time that the seller “satisfied” the buyers demands, the seller may contact Cetsy.co for upgrade or removal of the review left by the buyer.
9. As a Buyer, please note that you are responsible to know what you can and cannot import or bring into your country. That being said, any taxes or VAT incurred is your responsibility, not the responsibility of any seller. If you are uncertain as a buyer whether or not you are permitted in your country to “bring-in/import” the product you are considering buying, we recommend you contact your local Customs authority prior to purchasing the item(s). Do not blame the seller later if you find as a buyer you cannot import the item you purchased. In such case, the buyer will receive no refund of any sort from Cetsy.co or the “seller”.
10. As a Buyer you should be aware that we do not retain any of your payment information, neither does any seller on Cetsy.co. Our payments are processed by a 3rd party payments administrator/processor and all transactions incorporate 3D-secure payment processing using the highest encryption available at any given time.

And finally, welcome to our Cetsy.co family. Not only do we hope that we have assisted you and provided you with some knowledge of how things work at Cetsy.co, we also hope to have given you sufficient confidence to start doing your day-to-day business on Cetsy.co where one can find nearly: Everything, from Everyone, Everywhere. Should you require a bit more confidence regarding anything pertaining to Cetsy.co, feel free to reach us on Live Chat. Or if you prefer, you can just call or email us. We are always pleased to assist during our posted Customer Service operating hours.