House Terms & Condition
Cetsy.co is a global e-commerce marketplace that provides an equal and fair place for all to
trade their goods or services regardless of an individuals’ race, religion, color, political, or
religious beliefs so long as those goods or services are legally permitted for sale in that
seller’s geographic region and/or jurisdiction.
Our moto is; Everything, Everyone, Everywhere therefore we encourage all sellers
to be creative, to be willing to grow with the Cetsy community, and most importantly to deliver
accurately and promptly to the buyer all over the world, whichever Goods or Services you as a
seller or advertiser are providing to the buyer. Please, do not make the rest of us or our
Community look bad. What each of us does, reflects upon us all. That being said, please follow
all of our House Rules and do not create an environment for others which is filled with
mistrust, disbelief, or lies.
The spirit of utmost good faith and good trade intentions should be the anker of your shop or
listings. Finally, above all, a buyer/seller should always have; good thoughts, good words, and
good actions. If any one of the 3 character traits is missing from your character, please remedy
that character trait prior to proceeding.
Cetsy Payment ($ Received by Sellers)
Cetsy enables sellers to accept various forms of payment in their local currencies while using
Cetsy’s services. Sellers can currently accept payment from buyers by way of: Visa, Mastercard,
American Express, M-Pesa and Paypal.
Taxes
Aside from the limited circumstances set out below, the Seller is responsible for collecting and
paying any taxes associated with using and making sales through Cetsy’s services.
Please note that although some countries refer to “tax” or VAT using other terms, i.e.., Goods
and Services Tax ("GST") or Harmonized Sales Tax ("HST"), we will please just refer to GST, VAT,
HST and any local sales tax collectively as "VAT".
Chargebacks/Cancellations
A payment made with a credit/debit card which is being disputed by the Buyer; the relevant claim
is submitted to the intermediary Institution in its capacity of an issuer or operator of the
card. If a Chargeback occurs for a Payment in respect of which a Payout of the related funds has
been made, the Merchant will be obligated to unconditionally return the remitted funds to the
Transaction Processor.
A. Listing your item(s) on Cetsy
To comply with applicable US tax laws, the payment processor will calculate, collect and remit
sales tax on your behalf.
If you sell on Cetsy and reside in Canada, you may need to include applicable taxes in your
listing prices, except in cases where local tax legislation requires Cetsy to collect the taxes
on your behalf. As different jurisdictions in Canada at both a federal and provincial level
apply different collection requirements for online marketplaces (e.g., GST/HST and provincial
sales taxes) in Canada, Cetsy may need to apply taxes to sales on a tax-excluded basis using
the appropriate factors so that the taxes you include in your prices are not taxed again.
If you sell on Cetsy and reside outside of the US or Canada, you may need to include applicable
taxes in your listing prices.
Where Cetsy is required to collect sales tax/VAT on your behalf payment processor will use the
category you assigned to each listing to calculate, collect, and remit the applicable taxes. You
are solely responsible for ensuring that all of your listings are properly categorized, and you
agree to indemnify Cetsy for any losses it incurs in connection with any miscategorized listings
posted by you.
Please remember that Cetsy's fees do not include any withholding taxes that might apply in your
home country. You are required to pay Cetsy the full amount of our fees due and may not deduct
any applicable withholding taxes from that amount due to Cetsy.
In certain jurisdictions, where required to comply with applicable laws, Cetsy may be required to
withhold taxes from payments made to you or on your sales made through Cetsy.co.
B. Taxes on Seller Services
VAT on Seller Fees
Depending on your business status and location the payment processor may be required to apply VAT
on seller fees charged each month and remit it to the relevant tax authority. VAT is collected
on all Cetsy fees for sellers located in countries where VAT should be applied. Please note that
fees listed in this policy are exclusive of VAT
C. Taxes We Collect and Remit from Buyers
United States Sales Tax
In most US states, as applicable the payment processor will collect the sales tax amount from the
buyer and pay this to the relevant tax authority.
For items shipped to certain states, including but not limited to Washington state (or, for
digital items, those purchased with a Washington state billing address) the payment processor
will use the category you assigned to each listing to calculate, collect, and remit the
applicable sales tax based on the buyer's location in the US.
Digital VAT Fees
Under local laws in certain countries the payment processor is required to collect and remit VAT
to the relevant tax authorities when you sell a digital item delivered via automatic download to
the buyer.
Cetsy will automatically display the increased amount charged to the buyer of the digital item
to collect the correct amount of VAT, and the payment processor will remit it to the tax
authorities.
Other Governmental Fees, Charges and Levies
Certain jurisdictions may require the payment processor to collect other fees, charges or levies
(e.g., environmental fees) from buyers and to remit those amounts to the relevant governmental
authorities. Where the payment processor is required by law to collect such amounts, they will
be charged to buyers at checkout.
Marketplace Reporting of Seller Information
Where legally required, Cetsy will provide your personal details and details of any of your
transactions to governmental authorities who request such information.
Cetsy will not disclose any personal information to any third parties unless legally required to
do so.
SUBMISSION OF A GOVERNMENT REGULATORY REQUEST / GENERAL LEGAL REQUEST TO CETSY.CO
Government officials or a Regulator may easily reach Cetsy with any legal regulatory requests for
the removal of some particular seller content and/or Cetsy member information by reaching us
at:legal@cetsy.co
Please provide the following information within your email:
- Your Full name
- Official email address, should be at the agency you represent
- Regulatory or legal agency you represent, and your position within that agency
- Country/Jurisdiction
- Specific description of your regulatory concern
- Any specific link(s) to a Cetsy.co listing(s) and/or the seller being discussed
General non-legal Cetsy.co seller/buyer concerns, should not be submitted through the above email
address. General non-legal seller/buyer concerns can be addressed via Cetsy Live Chat, by
calling us on the telephone, or via our general email. See our “Contacts” page.
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